Refund & Cancellation Policy

BidVexa AI is a digital software service. Nothing is physically shipped; access is delivered online immediately after payment.

1. Cancelling a subscription

• Cancel any time from Settings → Billing, or email [email protected].
• Cancelling stops the UPI AutoPay / card mandate for future renewals. No further charges are made.
• You keep paid features until the end of the current billing period, then move to the Free plan. Your data stays in your account.

2. Refunds on subscriptions

• First payment: if you are not satisfied, ask for a full refund within 7 days of your first paid charge.
• Renewals: monthly renewals are not refunded, but you can cancel to stop the next one. Annual renewals can be refunded in full if you ask within 7 days of the renewal charge.
• Charged in error: duplicate or wrong charges are always refunded in full.

3. Assisted Bidding

Fees for Assisted Bidding are refundable in full if you cancel before work starts. Once our team has started preparing a bid, the fee is not refundable. We cannot refund because a tender is cancelled by the buyer or not awarded to you.

4. How refunds are paid

Approved refunds go back to the original payment method through Razorpay within 5–7 business days. Your bank may take a few more days to show it.

5. Contact

Email [email protected] with your registered email and invoice number.
BidVexa AI, Chennai, Tamil Nadu, India